A DigitalLearnLab Brand
Refund & Digital Access Policy
This policy explains how refunds work for The Play Rescue, a DigitalLearnLab brand and service.
The Play Rescue is operated by DigitalLearnLab. DigitalLearnLab is the operator, seller and data controller for The Play Rescue.
1. Immediate digital access
Because The Play Rescue provides immediate access to digital content and online features, purchases are generally final once access has been delivered. This does not limit rights that cannot legally be excluded under applicable consumer-protection law.
2. What we will fix
- Duplicate billing will be corrected.
- Non-delivery of purchased access will be investigated.
- Material technical defects will be addressed.
3. How to request help
Please contact support first. Include:
- the order email
- transaction details
- a short description of the issue
Reach us at support@digitallearnlab.com.
4. Available remedies
DigitalLearnLab may repair access, replace a file, extend access or issue a refund where appropriate.
5. Processing of approved refunds
Approved refunds are returned to the original payment method. Payment-provider processing time may vary.
6. Statutory consumer rights
Nothing in this policy limits mandatory rights available to you under applicable consumer-protection law.
The Play Rescue is operated by DigitalLearnLab. DigitalLearnLab’s general policies apply alongside the app-specific policies published here. For matters relating specifically to The Play Rescue, these app-specific terms control if there is a conflict.
These policies are provided as plain-language drafts for The Play Rescue. They are not legal advice and are not guaranteed to satisfy every applicable law. Please review with qualified counsel before publication.