A DigitalLearnLab Brand
Privacy Policy
This Privacy Policy explains how DigitalLearnLab, as operator of The Play Rescue, collects and uses information when adults use the service at theplayrescue.com.
The Play Rescue is operated by DigitalLearnLab. DigitalLearnLab is the operator, seller and data controller for The Play Rescue.
1. Who we are
The Play Rescue is a consumer-facing brand and digital service operated by DigitalLearnLab. DigitalLearnLab is the seller and data controller for The Play Rescue. You can reach us at support@digitallearnlab.com.
2. Intended audience
The Play Rescue is intended for parents, guardians and adult caregivers. It is not intended for children to create or manage accounts.
The only child-related selector used by the app is a broad age band:
- Ages 3–4
- Ages 5–6
3. Information we do not collect about children
The service does not intentionally request or collect:
- child names
- exact child birthdates
- child email addresses
- diagnoses
- medical or developmental information
- child photos, videos or voice recordings
- precise child location
4. Information about adult users
Adult information we may process includes:
- name
- adult email address
- account credentials
- billing and transaction status
- purchase history
- favourites
- saved routines
- selected filters
- support communications
- browser and device information
- IP address
- cookie identifiers
- app usage and analytics events
5. How we use information
- provide app access
- process purchases
- remember preferences
- save favourites and routines
- provide customer support
- secure the service
- prevent fraud
- improve product usability
- send transactional messages
- send marketing only where allowed and subject to unsubscribe rights
- comply with legal obligations
6. Service providers
We rely on the following categories of service providers:
- Lovable or website hosting provider
- Lovable Cloud or Supabase (database and auth)
- Stripe or payment provider
- email delivery provider
- analytics provider
- customer-support provider
- cookie-consent provider
Payment-card details are handled by the payment processor and are not stored directly by The Play Rescue unless explicitly applicable.
8. Data retention
We retain adult account and purchase information for as long as your account is active and for a reasonable period afterwards to meet legal, accounting and support obligations. We delete or anonymise data when it is no longer needed.
9. Security
We use reasonable technical and organisational safeguards. No online service can guarantee absolute security.
10. International processing
Information may be processed in Canada and in other countries where our service providers operate. Where required, appropriate safeguards are used.
11. Your privacy rights
Where applicable, adult users may:
- request access to their information
- request correction of inaccurate information
- request deletion of their account and related data
- withdraw consent where processing is based on consent
- lodge a complaint with a competent regulator
Requests can be sent to support@digitallearnlab.com.
12. Child privacy
The Play Rescue is designed for adult operation. If we learn that personal information was submitted directly by a child without appropriate authorization, we will take reasonable steps to delete it.
13. Changes to this policy
We may update this Privacy Policy. Material changes will be signposted on this page and reflected in the “Last updated” date at the top.
14. Contact
All inquiries: support@digitallearnlab.com
The Play Rescue is operated by DigitalLearnLab. DigitalLearnLab’s general policies apply alongside the app-specific policies published here. For matters relating specifically to The Play Rescue, these app-specific terms control if there is a conflict.
These policies are provided as plain-language drafts for The Play Rescue. They are not legal advice and are not guaranteed to satisfy every applicable law. Please review with qualified counsel before publication.